Frequently Asked Questions

WILL MY PHOTO NECKLACE FADE OVER TIME?

We take pride in using high-quality materials to create photo necklaces that will last a lifetime. Our pendants are made with shatterproof glass that protects the image and prevents it from fading over time. You can wear your photo necklace every day without worrying about it losing its color or clarity.

WHY CAN I NOT UPLOAD A PICTURE?

We understand that uploading a photo can sometimes be frustrating, but we're here to help. If you're having trouble uploading your picture, it could be due to the file format or size. We accept PNG and JPG type pictures that are at least 500x500 pixels. If your picture won't upload, you can email it to us at photomemorialnecklace@gmail.com, and we'll be happy to assist you.

HOW DO YOU SHIP, AND WHAT IS THE PRICE?

We want to make sure your package arrives safely and quickly, so we offer shipping options that vary depending on your location. Most orders in the USA are about $5 for shipping. We also offer international shipping for an additional fee, and the shipping time will depend on your country's customs process.

WHY DIDN'T MY SHIPMENT COME IN ONE PACKAGE?

Sometimes, we may have to ship your order in multiple packages to ensure that everything arrives to you safely and quickly. If you receive one item before the others, don't worry - the rest of your items are on their way. If you have any concerns about your order, please contact us, and we'll be happy to help.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

We understand that waiting for your package can be difficult, so we work hard to process and ship your order as quickly as possible. Shipping time depends on your location, but in the US, it typically takes 5-10 business days. International shipping may take longer, depending on your country's customs process.

HOW CAN I TRACK MY ORDER?

Once we've processed and shipped your order, we'll send you a tracking code to the email you provided at checkout. This email will also contain instructions on how to track your package. Please note that the tracking information may take 2-5 days to display after you receive the email.

HOW CAN I PAY FOR MY ORDER?

We want to make shopping easy and safe for you, so we offer several payment options, including PayPal, credit card, debit card, and VISA. You can choose the option that's most convenient for you.

WHICH CURRENCY ARE YOU USING ON THE WEBSITE?

Our products are listed in US dollars, but our system will automatically convert your currency to make the checkout process easier for you. We want to ensure that shopping with us is simple and straightforward, no matter where you're located.